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Terms & Conditions

Nice Clean Home Ltd Terms & Conditions


1.1 For the purpose of these "Terms and Conditions" the customer shall be referred to as the "Householder(s)" and “Nice Clean Home Ltd" as the introductory business. The term "Householder(s)" shall be deemed to include the householders spouse or partner, where applicable.



2.1 The introductory business shall introduce a clean (hereinafter a "cleaner") from its database of approved cleaners, to the householder on and subject to these Terms and Conditions to the "Business Agreement" (as attached hereto).



3.1 The cleaner is introduced to the Householder(s) as a self employed cleaner and the Householder(s) shall retain the cleaner only under a contract for Services. The Householder(s) shall agree with the cleaner directly the terms of such contract.

3.2 The Householder(s) shall agree with the cleaner directly what services are to be performed by the cleaner, and may change the scope and manner of the services by agreement with the cleaner.

3.3 The Householder(s) shall pay any Cleaner retained by the Householder(s) at a rate agreed between the Householder(s) and the Cleaner and shall pay such fees directly to the Cleaner.

3.4 The Householder(s) shall provide a safe working environment for the Cleaner.



4.1 The Householder(s) shall sign the Standing Order Mandate authorising payment as specified on the "Business Agreement" to be made by the bank of the Householder(s) monthly in advance on the 25th of every month. Such payments shall continue until the "Business Agreement" is terminated in accordance with clause 8 of these Terms and Conditions.

4.2 The "Introductory Business" shall not forward the standing order mandate to the bank of the Householder(s) until a start date has been arranged with the Householder(s).

4.3 If a cleaner is retained by the Householder(s) for more hours than stated in the "Business Agreement' without the Householder(s) paying an additional fee, the "Introductory Business " reserves the right to claim any fee due, plus interest if appropriate.

4.4 If any payments are late or missed, then we reserve the right to charge a £25 administration fee.



5.1 In respect of each cleaner introduced by the "Introductory Business" and retained by the Householder(s), the "Introductory Business" shall provide Public Liability Insurance, the "introductory Business" fees include the insurance premiums for each client.

5.2 The limit of the cover of the Public Liability Insurance is £1,000,000. Neither the "Introductory Business" nor its insurers shall accept liability for any claims of less than £100 in value and any such claims are hereby excluded. Where any claim is of a value in excess of £100 the Householder(s) shall be liable to pay the first £100 of any such claim. Details of the insurance cover are available on request.

5.3 The Householder(s)" shall have in place adequate insurance cover against liabilities to the Cleaner and shall produce to the "Introductory Business" a copy of the appropriate insurance policy and certificate if requested by the "Introductory Business".

5.4 The Householder(s) shall not be covered by the insurance policy provided by the "Introductory Business" if the cleaner is not introduced by the "Introductory Business" and/or the terms of the Agreement are otherwise breached.

5.5 No insurance claims for bleach damage will be accepted.

5.6 All introduced Cleaners of Nice Clean Home Ltd who are employed by a Householder will be covered primarily by the Householders own insurance policies and as a contingency only, within the Nice Clean Home Ltd Public Liability policy which has an indemnity limit of £1 million of public liability including damage and loss to the Householder on the express condition that the loss and/or damage is caused by negligence of a Cleaner that was introduced by Nice Clean Home Ltd

5.7 Claims will only be considered if all fees are up to date when any damage occurs to the clients home.



6.1 the "Introductory Business" shall not be liable for any loss or damage in excess of the limit of its insurance cover nor outside the scope of its cover as described in Clause 5.

6.2 The "Introductory Business" shall not be liable for events which are not sudden and unforeseen.

6.3 The "Introductory Business" shall not be liable for any consequential or indirect losses incurred by Householder(s) as a result of any failure of a cleaner to comply with his or her contractual obligations for whatever reason.

6.4 The "Introductory Business'. shall not be liable for failure of any cleaner to return keys or any consequential loss that may arise as a result.

6.5 The "Introductory Business" shall not be liable for collusion or theft of property or possessions.



7.1 The "Introductory Business" reserves the right to amend these Terms and Conditions.



8.1 The "Introductory Business" may terminate the Business Agreement only by giving one months notice to the Householder(s) in writing.

8.2 The Householder(s) may terminate the Business Agreement after an initial period of three months,  after which by giving one months notice to the "Introductory Business" in writing.

8.3 For a period of twelve months following termination of the "Business Agreement" the Householder(s) shall not engage whether directly or indirectly as an employee, agent or otherwise any cleaner who has been introduced by the "Introductory Business" to the Householder(s). If the Householder(s) so engage(s) a cleaner, then damages of up to twelve months "Introductory Business" retainer may be claimed.

8.4 In the event of the Householder(s) terminating the "Business Agreement" prior to cleaning commencing/the "Introductory Business" may charge the Householder(s) an administration charge not exceeding £50.00.

8.5 In the event of the Householder(s) cancelling the Standing Order Mandate without giving one months notice to the "Introductory Business" in writing, the "Introductory Business" may charge for any reasonable expenses incurred in addition to any outstanding payment due.

8.6 It is the Householder(s) responsibility to ensure that the Standing Order Mandate paying the "Introductory Business" retainer is cancelled through the bank of the Householder(s) upon termination of the Agreement with the Introductory Business. Payments received after the one months notice period will incur an administration fee of a maximum of £25 for the return of same.


9.1We collect the following data:

When you request services or otherwise provide us with your personal details (such as your name, contact details, e-mail address etc) and from your usage of the website and any other information you post on the website, e-mail or otherwise send to us. By using the website you consent to the collection, storage, use and transfer of your data by us in accordance with the terms of this Privacy Policy.

9.2 Use Of Data- We use the data that you provide:to supply you with the products, services and information which you have requested; to inform you about our services, events, special offers and similar material; to assess client satisfaction (e.g. where you agree to participate in a survey); and to help improve our services generally.

9.3 We may contact you by post, telephone or fax as well as by e-mail. If you change your mind about being contacted in the future by any of these means then please let us know.

9.4 Security - All information you provide to us is stored on secure servers with industry standard anti-virus and firewall protection in place.

9.5 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted online or through the website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9.6 Disclosure Of Data - We process all data in accordance with the Data Protection Act 1998. We may disclose your data to other third parties who act for us and to our business partners for the purposes set out in this Privacy Policy or for purposes approved by you. Unless required to do so by law, we will not otherwise share, sell or distribute any of the data you provide to us without your consent.

9.7 Your Rights - You have the right to ask for a copy of the Data held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your Data.

9.8 Right to be Forgotten - If you would like us to erase the data we hold about you please contact us by email. You will also be asked to prove your Identity with a form of government issued photo ID.

Contact Us - If you have any queries concerning your data or this policy then please contact



This Privacy & Cookie Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy & Cookie Policy, please do not provide your personal data to us or access our website.

We may update this Privacy & Cookie Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. If we do so, and the changes substantially affect your rights or obligations, we shall notify you if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy & Cookie Policy so that you are aware of any changes to it.

10.1 Collection of personal data

By ‘personal data’ we mean identifiable information about you, such as your name, email address, geographical address, telephone number, IP address. We collect data relating to a number of individuals. We are the data controller of the personal data provided to us or collected by us.

Whilst providing our services as a cleaning agency, we receive personal data from the individual engaging us, or where an organisation engages us, we receive information about the employee contact. We require your name, geographical address and telephone number as a minimum to provide cleaning services. It is also useful if you can provide to us an email address. If you pay us by credit/debit card or standing order, we will receive all associated payment information that you provide to us.

We may also receive personal data if you contact us to ask about job vacancies. In order to consider your enquiry, we require at least your name, email address, telephone number and geographical address.

We shall receive personal data if and when you engage with us on social media, provide a review or testimonial to us, respond to a survey or if you contact us directly with queries, comments or complaints.

We may also receive personal data from cleaners, payment providers or from any third party if you have given them permission to share information with us.

All personal data that you provide to us must be true, complete and accurate.

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

If you use our website, we may collect some information automatically, such as your IP address and device type. We also collect information about what pages you looked at and what links you clicked. For more information on this, please see the Cookie section below.

You may of course from time to time provide further information to us that relates to you and we shall process all such personal data in accordance with this Privacy & Cookie Policy.

We do not collect any ‘special categories’ of personal data such as  details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data unless you choose to provide such information to us.

10.2 Lawful use of your personal data

We will only use your personal data where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy & Cookie Policy are: consent (where you choose to provide it), performance of our contract with you; legal compliance; and legitimate interests.   When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.

Where you consent, we will use your name to attribute a testimonial to you.

We use your personal data to perform our contract for cleaning services with you/your employer and to deal with any questions, comments or complaints you might have.

We use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.

We may also use your personal data for our legitimate interests including:

  • To contact you with marketing communications relating to our business. You can exercise your right to stop receiving marketing communications as more particularly set out in the Your rights paragraph below;

  • to improve our services and websites and in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

  • to deal with any customer services you require;

  • for audit purposes; and

  • to contact you about changes to this Privacy & Cookie Policy.

10.3  Who do we share your data with?

For our legitimate interests, we may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, IT service providers, accountants, auditors and lawyers.  We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.

10.5 Where we hold and process your data

Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under applicable laws. This means that we will only transfer your personal data outside of the EEA to countries that have been identified as providing adequate protection for personal data, or to a third party where we have approved transfer mechanisms in place to protect your personal data.

10.5 Security

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. We do this by using appropriate technical or organisational measures, for example, all information you provide to us is stored on our secure servers and our employees are required to comply with all applicable data protection laws.

Notwithstanding the above, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

10.6 Your rights

You have a number of rights under applicable law. To exercise any of these rights, please contact us.

You have the right to obtain from us a copy of the personal data that we hold for you or request that we transfer your personal data to another service provider.

You can also require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.

You also have the right at any time to require that we delete your personal data that we hold for you, but please note if you do this, we shall not longer be able to provide services to you.

At any time, you can require us to stop sending you marketing communications from us; but please note that it will take a few days for us to update our systems, and in any event, we will continue to contact you in relation to the provision of cleaning services we have agreed to provide to you.

Please note, we reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.

If you have any complaints in relation to this Privacy & Cookie Policy or otherwise in relation to our processing of your personal data, please Contact Us. We shall review and investigate your complaint and try to get back to you within a reasonable time. You can also contact the Information Commissioner, see .

10.7 Retention of personal data

We retain your personal data in accordance with applicable laws. The length of time we keep your personal data depends on what it is and whether we have an on-going business need to retain it (for example, to provide you with cleaning services or to comply with applicable legal, tax or accounting requirements).

We shall retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an on-going business need to retain it, in accordance with our data retention policies and practices. Following that period, we shall make sure it is deleted or made it anonymous within our systems.

10.8 Cookies

A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer or mobile device. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address.

Our website uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the website and ways that we can improve your experience. This cookie collect information anonymously and generates reports detailing information such as the number of visits to the system, where visitors generally came from, how long they stayed on the system, and which pages they visited. They place several persistent cookies on your computer’s hard drive. It does not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent this third party cookie from logging your visits. For more information on Google Analytics cookies, see the official Google Analytics page (link to

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the relevant social media sites (Twitter, Facebook and Google +) will set cookies through our website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.


11.1 If any provision of this Privacy & Cookie Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

This Privacy & Cookie Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

11.2 If any provision of these "Terms and Conditions" shall be found to be void, invalid or unenforceable, whether by a court of law, agreement of the parties or otherwise, the remainder of the Agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or in the event that this is not possible, deleted.

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