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Terms & Conditions


1.1 For the purpose of these "Terms and Conditions" the customer shall be referred to as the "Householder(s)" and “Nice Clean Home Ltd" as the introductory business. The term "Householder(s)" shall be deemed to include the householders spouse or partner, where applicable.



2.1 The introductory business shall introduce a clean (hereinafter a "cleaner") from its database of approved cleaners, to the householder on and subject to these Terms and Conditions to the "Business Agreement" (as attached hereto).



3.1 The cleaner is introduced to the Householder(s) as a self employed cleaner and the Householder(s) shall retain the cleaner only under a contract for Services. The Householder(s) shall agree with the cleaner directly the terms of such contract.

3.2 The Householder(s) shall agree with the cleaner directly what services are to be performed by the cleaner, and may change the scope and manner of the services by agreement with the cleaner.

3.3 The Householder(s) shall pay any Cleaner retained by the Householder(s) at a rate agreed between the Householder(s) and the Cleaner and shall pay such fees directly to the Cleaner.

3.4 The Householder(s) shall provide a safe working environment for the Cleaner.



4.1 The Householder(s) shall sign the Standing Order Mandate authorising payment as specified on the "Business Agreement" to be made by the bank of the Householder(s) monthly in advance on the 25th of every month. Such payments shall continue until the "Business Agreement" is terminated in accordance with clause 8 of these Terms and Conditions.

4.2 The "Introductory Business" shall not forward the standing order mandate to the bank of the Householder(s) until a start date has been arranged with the Householder(s).

4.3 If a cleaner is retained by the Householder(s) for more hours than stated in the "Business Agreement' without the Householder(s) paying an additional fee, the "Introductory Business " reserves the right to claim any fee due, plus interest if appropriate.

4.4 If any payments are missed, then we reserve the right to charge a £25 administration fee.



5.1 In respect of each cleaner introduced by the "Introductory Business" and retained by the Householder(s), the "Introductory Business" shall provide Public Liability Insurance, the "introductory Business" fees include the insurance premiums for each client.

5.2 The limit of the cover of the Public Liability Insurance is £1,000,000. Neither the "Introductory Business" nor its insurers shall accept liability for any claims of less than £100 in value and any such claims are hereby excluded. Where any claim is of a value in excess of £100 the Householder(s) shall be liable to pay the first £100 of any such claim. Details of the insurance cover are available on request.

5.3 The Householder(s)" shall have in place adequate insurance cover against liabilities to the Cleaner and shall produce to the "Introductory Business" a copy of the appropriate insurance policy and certificate if requested by the "Introductory Business".

5.4 The Householder(s) shall not be covered by the insurance policy provided by the "Introductory Business" if the cleaner is not introduced by the "Introductory Business" and/or the terms of the Agreement are otherwise breached.

5.5 No insurance claims for bleach damage will be accepted.

5.6 All introduced Cleaners of Nice Clean Home Ltd who are employed by a Householder will be covered primarily by the Householders own insurance policies and as a contingency only, within the Nice Clean Home Ltd Public Liability policy which has an indemnity limit of £1 million of public liability including damage and loss to the Householder on the express condition that the loss and/or damage is caused by negligence of a Cleaner that was introduced by Nice Clean Home Ltd

5.7 Claims will only be considered if all fees are up to date when any damage occurs to the clients home.



6.1 the "Introductory Business" shall not be liable for any loss or damage in excess of the limit of its insurance cover nor outside the scope of its cover as described in Clause 5.

6.2 The "Introductory Business" shall not be liable for events which are not sudden and unforeseen.

6.3 The "Introductory Business" shall not be liable for any consequential or indirect losses incurred by Householder(s) as a result of any failure of a cleaner to comply with his or her contractual obligations for whatever reason.

6.4 The "Introductory Business'. shall not be liable for failure of any cleaner to return keys or any consequential loss that may arise as a result.

6.5 The "Introductory Business" shall not be liable for collusion or theft of property or possessions.



7.1 The "Introductory Business" reserves the right to amend these Terms and Conditions.



8.1 The "Introductory Business" may terminate the Business Agreement only by giving one months notice to the Householder(s) in writing.

8.2 The Householder(s) may terminate the Business Agreement only by giving one months notice to the "Introductory Business" in writing.

8.3 For a period of twelve months following termination of the "Business Agreement" the Householder(s) shall not engage whether directly or indirectly as an employee, agent or otherwise any cleaner who has been introduced by the "Introductory Business" to the Householder(s). If the Householder(s) so engage(s) a cleaner, then damages of up to twelve months "Introductory Business" retainer may be claimed.

8.4 In the event of the Householder(s) terminating the "Business Agreement" prior to cleaning commencing/the "Introductory Business" may charge the Householder(s) an administration charge not exceeding £50.00.

8.5 In the event of the Householder(s) cancelling the Standing Order Mandate without giving one months notice to the "Introductory Business" in writing, the "Introductory Business" may charge for any reasonable expenses incurred in addition to any outstanding payment due.

8.6 It is the Householder(s) responsibility to ensure that the Standing Order Mandate paying the "Introductory Business" retainer is cancelled through the bank of the Householder(s) upon termination of the Agreement with the Introductory Business. Payments received after the one months notice period will incur an administration fee of a maximum of £25 for the return of same.



9.1 If any provision of these "Terms and Conditions" shall be found to be void, invalid or unenforceable, whether by a court of law, agreement of the parties or otherwise, the remainder of the Agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or in the event that this is not possible, deleted.

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