Question 1

What is Nice Clean Home Ltd?

Accepted Answer

Nice Clean Home is Chester’s leading domestic cleaning provider, offering quality assistance to busy individuals. Our vetted and reference-checked cleaners deliver a personal service you can trust.

Question 2

How fast can you match me with a cleaner?

Accepted Answer

We can typically match you with a cleaner within just a few days!

Question 3

What if I’m not happy with my cleaner for any reason?

Accepted Answer

Simply let us  know of your concerns and we will do all we can to remedy the situation as quickly as possible. We have a large database of approved and vetted cleaners, one of whom should meet your needs perfectly.

Question 4

How do you screen your cleaners?

Accepted Answer

We carefully screen our cleaners by interviewing them in their own homes and conducting thorough reference checks. Only those who pass our ‘would we let this person clean our own home’ test are approved. We're very selective!

Question 5

Are your cleaners reference checked?

Accepted Answer

Yes they are. We take up references for all our cleaners and those references have to be excellent before we would allow them on to our database of approved cleaners.

Question 6

Do you have a minimum number of hours?

Accepted Answer

Yes, the minimum number of hours is two.

Question 7

Are you insured?

Accepted Answer

Yes, we are insured against accidental damage caused by our cleaners. There is an excess on claims, for which you are responsible, but our insurance provides peace of mind for any major incidents.

Question 8

Do I need to sign a contract for your services?

Accepted Answer

For regular cleans, our contract starts with a 3-month term and then continues on a monthly basis.

Question 9

Will I get the same cleaner every week?

Accepted Answer

Yes. You will get the same dedicated cleaner to do your weekly cleaning. That way you will know who is coming into your home each week and your cleaner will be able to work out a routine with you as to what you would like doing on each visit.

Question 10

What tasks will the cleaner normally carry out?

Accepted Answer

Your cleaner will do all the usual vacuuming, dusting and polishing, ironing and they will also clean the bathrooms and kitchen. They will also clean windows if required and most other general household cleaning within your home at your request.
 
By having your own dedicated cleaner you will be able to specify which jobs are done on a weekly basis and which jobs are done on a rotational basis. This way you will receive a service that is tailored to your specific needs.

FAQs